Support & contact
Version 1.4, effective 2026-11-11

Email: support@betterme.fitness · In the app: Profile & settings → Contact support

1. How to reach us
• In the app: Profile & settings → Contact support. Write your message and send it; it reaches our support inbox by email. If sending from the app isn't possible, you can send it with your Mail app or copy it.
• By email: support@betterme.fitness — in Arabic or English.

2. What to include
• What happened and what you expected, with steps to repeat it.
• Your app and iOS version (attached automatically; extra device details are added only while «Include app details» is on).
• Never send passwords, payment card details or medical records.

3. Replies
We aim to reply by email within a few working days.

Complaints: if you have a complaint about the service, the subscription or how we handle your data, send it by either route in section 1 and start it with "Complaint". We answer complaints within 30 days at most and tell you what we did. You can also take your complaint to the competent government body: the Ministry of Commerce for purchases, and SDAIA (the Saudi Data & AI Authority) for personal data.

 When you send from the app while signed in with Apple, we reply to the email of your Apple ID (which may be an Apple private relay address). With a username and password account (we don't have your email), or if you'd like a reply somewhere else, include your email address in the message.

4. Common requests
• Subscriptions, payments and refunds: handled by Apple — see Subscription & billing. Use Restore purchases if your subscription is missing on a new device.
• Your data, export and deletion: see Your data rights.
• Share the profit (affiliate marketing): to join, message customer service on WhatsApp: 0507047815 (https://wa.me/966507047815).
• Privacy questions: see the Privacy Policy.

5. Who we are
BetterMe is provided by Faisal Saleh Alsudayri Commercial Establishment, an establishment registered in the Kingdom of Saudi Arabia. The App Store shows the establishment's owner as the seller.

• Name: Faisal Saleh Alsudayri Commercial Establishment
• Unified National Number: 7055494558
• Type: Establishment · Status: Active · Issued: 1 November 2026
• Contact: support@betterme.fitness